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Terms & Conditions

  1. Introduction
  • Welcome

    to Perfect Travels, your gateway to extraordinary travel experiences. These terms and conditions govern your use of our services, accessible via our website perfect-travels.com, phone (+91 9893586024), and email (perfect.travels@yahoo.com).

  • By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our services.
  1. Definitions
  • Client: Any individual, organization, or entity that books services through Perfect Travels.
  • Service Provider: Refers specifically to Perfect Travels and its employees.
  • Third-party Service Providers: This includes but is not limited to airlines, hotels, transport services, tour guides, and any other entity that provides services arranged through Perfect Travels.
  • Force Majeure: Events beyond the control of Perfect Travels, including but not limited to natural disasters, acts of terrorism, war, strikes, health emergencies (like pandemics), and government restrictions.
  1. Services Provided
  • Perfect Travels offers a variety of travel-related services, including but not limited to:
    • Flight Bookings: Reservation of air travel with various airlines.
    • Accommodation: Booking of hotels, hostels, or alternative lodging options.
    • Transportation: Arranging for local transportation, including car rentals and airport transfers.
    • Guided Tours: Organizing excursions and tours led by knowledgeable guides.
    • Travel Insurance: Offering insurance options to cover various travel-related risks.
  • We strive to create unique and tailored travel experiences for our clients, catering to individual needs and preferences.
  1. Booking Procedures
  • All bookings must be made through our website, via phone, or by email.
  • Clients must provide complete and accurate information when making a booking, including personal details (such as name, contact information, and passport details).
  • After receiving a booking request, we will confirm availability and provide a quotation. Bookings are considered confirmed only upon receipt of full payment or a deposit, as specified in the booking confirmation.
  1. Pricing
  • Prices for services are displayed on our website or communicated directly and are subject to change without prior notice.
  • We strive to provide accurate pricing; however, changes may occur due to factors such as currency fluctuations, increases in supplier costs, and changes in government fees.
  • Example: If a government-imposed tax affects your travel, we will inform you promptly and adjust your total as needed.
  • Once a booking is confirmed, the price is locked unless a change is requested by the client, in which case the new price will apply.
  1. Payment Policy
  • Payments must be made in full at the time of booking, unless an alternative arrangement has been agreed upon, such as a payment plan.
  • Accepted payment methods include credit cards, bank transfers, and online payment gateways. All payments must be made in the currency specified at the time of booking.
  • Refund Policy: Refunds will be processed according to the cancellation policy outlined below.
  1. Cancellation Policy
  • Client Cancellations:
    • Cancellations must be submitted in writing via email.
    • Cancellation fees will apply based on the timing of the cancellation relative to the start date of the services:
      • More than 30 days before departure: 10% of the total cost.
      • 15-30 days before departure: 50% of the total cost.
      • Less than 15 days before departure: No refund.
    • Refunds are subject to the policies of third-party providers and may vary.
  • Provider Cancellations:
    • Perfect Travels reserves the right to cancel or reschedule bookings in case of unforeseen circumstances, including but not limited to force majeure events.
    • In such cases, we will notify clients immediately and provide options for alternative arrangements or a full refund.
  1. Changes and Amendments
  • Clients wishing to change their bookings must submit a request in writing. Changes are subject to availability and may incur additional fees.
  • Perfect Travels will make every effort to accommodate requested changes, but we cannot guarantee that changes can be made once a booking is confirmed.
  • Example: If you wish to change your travel dates, please notify us as soon as possible. If the new dates are available, we will inform you of any price differences.
  1. Travel Documentation
  • It is the client’s responsibility to ensure that they possess valid passports, visas, and any other necessary travel documentation required for their trip.
  • Perfect Travels provides assistance in obtaining travel documents but does not guarantee approval from relevant authorities.
  • Clients are advised to check the validity and accuracy of all travel documents, as mistakes may lead to denied boarding or entry into the destination country.
  1. Insurance
  • We strongly recommend that clients purchase comprehensive travel insurance to protect against unexpected events, such as trip cancellations, medical emergencies, and loss of personal belongings.
  • Perfect Travels can provide information about recommended insurance providers, but we are not liable for any claims, losses, or damages not covered by insurance policies.
  • Clients should review their insurance policies carefully to ensure adequate coverage.
  1. Responsibility and Liability
  • Perfect Travels acts as an agent for third-party service providers and, as such, is not liable for any damages, losses, or delays caused by these providers.
  • We will not be liable for any accidents, injuries, or losses that occur during the course of travel, except in cases of our own negligence.
  • Clients are responsible for adhering to all rules, regulations, and instructions given by third-party service providers during their travel.
  1. Force Majeure
  • Perfect Travels shall not be held liable for any failure or delay in the performance of our services due to circumstances beyond our control, including but not limited to natural disasters, political unrest, or health emergencies.
  • In such events, we will make every effort to provide alternative solutions or arrange refunds, subject to the terms of the service providers involved.
  • Clients will be notified as soon as possible in the event of a force majeure situation affecting their travel arrangements.
  1. Client Responsibilities
  • Clients are expected to behave responsibly and respect local laws, customs, and regulations during their travels.
  • Any illegal activities or actions that could endanger the client or others may result in the termination of services without refund.
  • Clients should ensure that they are in good health and physically capable of participating in travel activities.
  • Example: If a client engages in reckless behavior, such as excessive drinking or ignoring safety instructions, Perfect Travels reserves the right to terminate their trip.
  1. Third-Party Services
  • Perfect Travels does not control the services provided by airlines, hotels, or other third-party providers. Therefore, we cannot be held responsible for any issues arising from these services, including delays, cancellations, or changes in service.
  • Any complaints or disputes with third-party providers must be addressed directly with them.
  • We encourage clients to review the terms and conditions of each service provider to understand their specific policies.
  1. Data Privacy and Protection
  • Perfect Travels is committed to protecting your privacy and ensuring that your personal information is handled securely.
  • By using our services, you consent to the collection, use, and sharing of your personal information as described in our Privacy Policy.
  • Personal information collected will only be used for the purpose of facilitating your bookings and providing customer service. We will not share your information with third parties unless necessary for booking arrangements or required by law.
  1. Complaints and Dispute Resolution
  • If you have any complaints about our services, please contact us at perfect.travels@yahoo.com or call +91 9893586024. We will make every effort to resolve your complaint promptly and to your satisfaction.
  • In the event that a dispute arises that cannot be resolved amicably, it will be referred to arbitration or the appropriate legal authority in India.
  1. Amendments to the Terms and Conditions
  • Perfect Travels reserves the right to update or modify these terms and conditions at any time without prior notice. The latest version of the terms will always be available on our website.
  • Continued use of our services after any changes to the terms constitutes acceptance of those changes. Clients are encouraged to review these terms periodically.
  1. Governing Law
  • These terms and conditions are governed by the laws of India. Any legal disputes shall be handled within the jurisdiction of Indian courts.
  • Clients agree that any legal action arising out of these terms will be initiated in the courts of India.
  1. Limitation of Liability
  • Perfect Travels will not be liable for any indirect, incidental, or consequential damages arising out of the use of our services, including but not limited to loss of profits, loss of business opportunities, or loss of data.
  • Our total liability shall not exceed the amount paid by the client for the services provided. This limitation applies to all claims arising out of the services provided.
  1. Severability
  • If any part of these terms is found to be invalid or unenforceable by law, the remaining provisions will continue to be valid and enforceable. The invalid provision will be modified to the extent necessary to make it valid and enforceable.
  1. Entire Agreement
  • These terms and conditions constitute the entire agreement between the client and Perfect Travels regarding the use of our services and supersede all prior agreements, understandings, or negotiations, whether written or oral.
  • Any modifications or amendments to these terms must be in writing and signed by both parties.
  1. Contact Information

 

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