1. Introduction

At Perfect Travels, we take your privacy seriously. We are committed to safeguarding and preserving your privacy when you visit our website, communicate electronically with us, or use our services. This Privacy Policy, together with our Terms and Conditions and any other agreements referred to within, explains how we use, collect, manage, and protect your personal information. This policy applies to all users of our services, whether they access the site directly, through social media channels, or via a mobile device.

We encourage you to read this policy thoroughly and contact us if you have any questions or concerns regarding how we handle your personal data.

1.1. Who We Are

Perfect Travels is a travel agency based in Bhopal Our services include flight bookings, hotel reservations, travel packages, and car rental services. We act as a data controller when we collect and process your personal data.

1.2. Scope of the Privacy Policy

This Privacy Policy applies to any personal information we collect about you through your use of the following:

• Our website: https://www.perfect-travels.com
• Communications with our representatives via phone, email, or other channels.
• Information collected through interactions on social media platforms.
• Information collected when you use our services or make reservations with third-party travel providers via our platform.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, you should stop using our website and services immediately.

2. Types of Information We Collect

To provide our services, we collect various types of personal and non-personal information. This section explains the categories of data we collect.

2.1. Personal Data

Personal data refers to any information that can identify you as an individual. We collect personal data when you voluntarily provide it to us during interactions such as:

• Registration or Account Creation: When you create an account on our website or register for our services, we collect your name, email address, password, and contact information.
• Booking Services: When you book travel services with us, we may collect your name, billing address, payment information (such as credit card details), passport number, visa information, flight and travel details, and emergency contact details.
• Communication with Us: When you reach out to us via email, phone, or live chat, we may collect additional information such as your phone number, travel preferences, and any other details necessary to address your inquiry or provide assistance.
• Marketing and Promotions: If you opt-in to receive newsletters, offers, or other promotional materials, we collect your email address and communication preferences.

Personal data may also include any feedback, reviews, or testimonials that you provide about our services.

2.2. Sensitive Personal Data

Sensitive personal data refers to information that could reveal your race, ethnic origin, political opinions, religious beliefs, health status, or sexual orientation. We may collect limited sensitive information only when absolutely necessary for providing certain travel services (e.g., special assistance during flights or specific dietary requirements due to health conditions). Sensitive personal data will be processed only with your explicit consent or where required by law.

2.3. Non-Personal Data

Non-personal data includes information that cannot directly identify you. This data is typically collected automatically and helps us analyze trends, track user activity, and improve our services. Examples include:

• IP addresses
• Browser type and version
• Time zone setting and location
• Language preferences
• Device type (e.g., mobile, desktop, or tablet)
• Operating system and platform

This non-personal data is usually aggregated and used for statistical purposes.

2.4. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar tracking technologies to collect information about your browsing behavior. Cookies help us improve your experience by remembering your preferences, allowing you to stay logged in, and analyzing website traffic patterns.

Types of Cookies We Use:

• Essential Cookies: These are necessary for the basic functioning of our website, such as enabling you to navigate the site and access secure areas. Without these cookies, services you request (e.g., travel bookings) cannot be provided.
• Performance Cookies: These cookies collect information about how you use our website, such as the pages you visit most often. This helps us improve the overall user experience.
• Targeting/Advertising Cookies: These cookies are used to display ads that are relevant to you based on your browsing history. They also limit the number of times you see an advertisement and help us measure the effectiveness of advertising campaigns.

You can control or delete cookies through your browser settings. However, if you block certain cookies, parts of our website may not function properly.

2.5. Data from Third Parties

We may receive information about you from third parties, such as airlines, hotels, or other travel providers, who are involved in your bookings. This may include details like your travel itinerary, special requests, or loyalty program information.

We may also collect information from social media platforms if you interact with us through those channels.

3. Legal Basis for Data Processing

We process your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. Depending on the purpose, we rely on different legal grounds for processing your personal data:

3.1. Consent

When you voluntarily provide us with your personal data for specific purposes, such as signing up for newsletters or marketing communications, we process this data with your consent. You have the right to withdraw your consent at any time by contacting us at perfect.travels@yahoo.com.

3.2. Performance of a Contract

We process your data to fulfill our contractual obligations to you. This includes processing your travel bookings, payments, and related services. Without this data, we cannot provide the services you have requested.

3.3. Legitimate Interest

We may process your data where it is necessary for our legitimate business interests. Examples include:

• Improving and personalizing the services we offer.
• Ensuring the security of our website and services.
• Preventing fraud and other unlawful activities.
• Enhancing user experience on our platform through analytics and feedback.

3.4. Legal Obligation

In some cases, we are required by law to process and retain personal data. For example, we may need to keep records of your transactions for tax or audit purposes.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

4.1. Providing Travel Services

We collect and process your personal information to provide you with travel services, including:

• Booking flights, hotels, car rentals, and travel packages.
• Managing your reservations, changes, or cancellations.
• Communicating important information such as travel updates, flight delays, or cancellations.
• Handling payment transactions and issuing invoices or receipts.

4.2. Customer Support

Your personal data helps us provide customer support when you need assistance. This includes:

• Addressing inquiries, complaints, or disputes.
• Helping you with booking modifications or cancellations.
• Offering assistance with travel insurance or visa applications.

4.3. Marketing and Promotions

If you have opted into receiving marketing communications, we use your personal data to send you:

• Special offers and promotions tailored to your preferences.
• Newsletters and updates about our services or industry trends.
• Invitations to participate in surveys or loyalty programs.

You can opt-out of marketing communications at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.

4.4. Personalization and User Experience

We use data collected through cookies and similar technologies to:

• Personalize your experience on our website by showing you content relevant to your travel preferences.
• Remember your login information for a seamless user experience.
• Analyze user behavior and trends to improve our website design and services.

4.5. Legal and Compliance

In certain situations, we may process your personal data to comply with legal obligations. For example:

• Complying with tax regulations and audit requirements.
• Responding to law enforcement requests or court orders.
• Preventing fraud, money laundering, or other illegal activities.

5. How We Share Your Information

Perfect Travels will not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

5.1. Service Providers and Partners

To fulfill your travel bookings and provide you with the best possible service, we may share your data with trusted third-party providers, such as:

• Airlines, hotels, car rental agencies, and other travel partners involved in your bookings.
• Payment processors and financial institutions to process payments securely.
• IT service providers, such as website hosting and data storage providers, to maintain our online infrastructure.

All service providers are contractually obligated to protect your personal data and may not use it for any purpose other than providing the services we have requested.

5.2. Legal Compliance and Law Enforcement

We may disclose your personal data when required to do so by law or in response to valid legal requests by public authorities, such as law enforcement agencies or regulators.

5.3. Business Transfers

In the event that Perfect Travels undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. In such cases, we will ensure that the new organization is bound by this Privacy Policy or a policy with equivalent protections.

6. International Data Transfers

Your personal data may be transferred and processed in countries other than your country of residence. This typically occurs when our service providers or partners are located in different jurisdictions. When your data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:

• The receiving country has been deemed to provide an adequate level of data protection by the European Commission.
• We have entered into contracts with the service provider containing standard contractual clauses approved by the European Commission.
• The service provider is certified under the EU-U.S. Privacy Shield Framework (if applicable).

You have the right to request more information about international data transfers and the safeguards in place to protect your data.

7. Data Security

We are committed to maintaining the security of your personal data. We use industry-standard security measures to protect against unauthorized access, disclosure, alteration, or destruction of your personal data. These measures include:

• Encryption: We use encryption technologies to secure your data during transmission and storage.
• Access Controls: Access to your personal data is restricted to authorized personnel who require the information to perform their job functions.
• Firewalls: We use firewalls and intrusion detection systems to monitor and prevent unauthorized access to our systems.
• Regular Audits: We regularly review and audit our security practices to ensure compliance with the latest standards and regulations.

Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal data, but we will take all reasonable steps to protect it.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. The duration for which we retain your data depends on the nature of the information and the purpose for which it was collected. In general:

• Booking and Transaction Data: We retain information related to your bookings and transactions for the duration of your travel and for a period afterward to comply with legal obligations (e.g., tax reporting) or resolve disputes.
• Marketing Data: If you have opted-in to receive marketing communications, we retain your contact details until you unsubscribe or request that we delete your data.
• Account Data: If you have created an account with us, we retain your data for as long as your account is active and for a reasonable period afterward in case you choose to reactivate it.

Once your data is no longer necessary for these purposes, we will securely delete or anonymize it.

9. Your Rights and Choices

You have various rights concerning your personal data, as outlined below. We are committed to ensuring that you can exercise these rights in accordance with applicable data protection laws, such as the GDPR.

9.1. Right to Access

You have the right to request access to the personal data we hold about you. This includes the right to request a copy of your data and information about how we process it.

9.2. Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update the information.

9.3. Right to Erasure (Right to Be Forgotten)

In certain circumstances, you may request that we delete your personal data. For example, if the data is no longer necessary for the purposes for which it was collected, or if you have withdrawn your consent for processing.

9.4. Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain situations. This means that we will only store your data and will not process it further unless you give your consent or it is required by law.

9.5. Right to Data Portability

You have the right to request that we transfer your personal data to another service provider or data controller in a structured, commonly used, and machine-readable format.

9.6. Right to Object

You can object to our processing of your personal data where we are relying on legitimate interests as the legal basis. This includes the right to object to direct marketing.

9.7. Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, if these decisions have a legal or similarly significant effect on you.

10. Data Protection for Children

Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you are under 18, you should not provide any personal information to us. If we discover that we have collected personal data from a minor without appropriate consent, we will take steps to delete the information as soon as possible.

If you believe that we may have inadvertently collected information from a child under 18, please contact us at perfect.travels@yahoo.com, and we will take immediate action.

11. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services. These external services may operate under different privacy practices, and we encourage you to review their respective privacy policies before providing any personal information.

We are not responsible for the content, privacy practices, or security of third-party websites. Any links to third-party websites are provided solely for your convenience, and accessing them is at your own risk.

12. How We Handle Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new legal requirements. When we make changes, we will update the “Effective Date” at the top of this policy and, where appropriate, notify you of the changes via email or by displaying a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the following details:

• Email: perfect.travels@yahoo.com
• Phone: +91 9893586024
• Mailing Address: Shop No. 29 , Ground Floor, Kartar Arcade, Raisen

Rd Bhopal, Madhya Pradesh 462016